F.A.Q.S

Offering wedding and event rentals from tent to tabletop and (almost) everything in between.

Our premium rentals are still lovingly crafted and collected as they have been for almost three decades. With our 28+ years of event design and planning we bring a unique perspective to the table. Although we no longer offer planning or coordination, we understand the nuances of wedding day timelines, lighting coverage, power challenges and so much more than you could ever imagine. Unless you plan weddings for a living, you could overlook critical details.

Hawaii Island Events is ready to assist you with rental packages that cover everything . . . literally.

Unlike a typical rental company. We work with our clients to design a rental package that takes their venue, wishlist and other factors into consideration. Itemization and price lists are not what we do

.

YOU bring us your vision and we present package options

Send us your request.

01. Go to the Inquire tab

02. Fill out the form (if you haven't already) with the following information for each event;

• Date

• Location (if more than one location is used for each part of your event, detail the timing and what goes into each space

• Earliest load in time (If additional days are available, such as the day before, please indicate that and note the timing)

• Event start time

• Event end time (this will be the load out time

• Include your design deck, pinterest link or any photos and details that will help us understand your desired look and feel. The more detail you share the better we understand your vision. This is the basis for the whole design. Over share...please!

• List of all the required items and counts for each.

• Attach mood boards and other inspiration or describe your design and color palette. Note any must haves like benches for the ceremony, etc.

03. Your request is reviewed

• If we're available, we’ll get busy creating a rental package with available items from our collection that are in line with your design parameters. You can switch out pieces for other styles in the same tier without impacting your package price. We are happy to work with you to make all the adjustments you need.

• If we're not available you will be notified promptly so you have time to find suitable alternatives.

04. Book

• If you're happy with your package, sign the contract and pay the retainer and you're all set!

Our availability is not guaranteed until the order is confirmed.

To confirm your order, review the quote thoroughly, sign the contract and pay the non-refundable retainer.

Quotes will continue to be offered until the date is booked.

Once we receive a confirmed order, availability is closed. We will send one notification if someone wants the date, it is your responsibility to book within 3 days to confirm, before the date is gone.

The balance is due 31 days before load in

We offer package pricing, Itemization is not available. One of our skilled designers will work with you to create a package that is in line with your vision, rental needs and budget.

Packages include *read your contract for personalized information

• Rental Items

• Round Trip Delivery

• Order Preparation

• Installation for most items (tabletop items excluded)

• Standard Cleaning (excluding deep or excessive cleaning)

• Restocking after the event

• Tax

Forms of payment accepted

• US checks up to 60 days before load in (no foreign checks)

• *ACH (up to 31 days in advance, must be requested)

• *Credit card

*Banks and credit card companies charge a convenience fee

Depending on location on the Big Island there may be a minimum of up to $3,000.

North Kona is excluded.

The following instances will incur additional fees. The fees are applied to the card on file following the event

• Damaged rentals

• Missing items

• Rush orders or add ons

• Items not handled properly (which will require additional services, such as rinsing or packing)

• Leaving flowers and décor items attached to rentals

For help with knowing how to order, read your contract about Breakage and Overages

We serve all of The Big Island of Hawaii.

Most items in our collection require special handling by our team, EXCEPT for items listed below.

If you rent these items we recommend hiring a day of coordinator to set up and arrange for handling after use to avoid additional fees.

The rentals that do NOT require TEAM-HIE set up and can be ordered for delivery only;

• Linen

• Tableware

• Small Décor Pieces

• Most Vases

• Some Textiles

• Select Furnishings

Check out our portfolio to see our collection in action.

If you would like to see rentals in person, place a sample order.

The rental fee for your sample order is transferable to the materialized event for the same or similar items.

The details of the event you need the rentals for is required to place a sample order.

The delivery fee is non-transferable.