I am writing this as a result of receiving my FIRST one star review since opening our doors, It was like a knife in my chest! I read it over 10 times trying to make sense of the incident. We believe bad reviews are a teachable opportunity, so we take them seriously, but this was a total bash fest.

How do you know when a review is biased? The honest answer is, we never really will. The best advice I can give, is to do your homework. I know I say that ALL the time. I wouldn't say it if I didn't mean it.

If you're like me, when deciding where to eat, see a show, find a place to crash... {especially when traveling} I look to yelp, the bbb, trip advisor and other sites dedicated to business reviews. For the most part, I look at the pictures and the first 3 or 4 reviews. If a review intrigues me, I dig in, so to speak, Narrowing down my choices to 3 or 4 helps me decide. Then all that's left is to experience it myself.

Testing the waters is not an option when it's your wedding. Reviews become our window into a company's soul. Having said that, reviews tell us three things, 1-who the consumer is, 2-who the business is and 3-what customers SAY they have experienced. It is your job to find out if the gripe is real, perceived or was handled satisfactorily.

I say... TRUST that you can find intel from reviews. Prepare your questions and contact the business. Express your concern over negative reviews and listen to what they have to say. Sometimes a business won't even know the review exists until you tell them about it. Like in my case. 

For the record I disputed that review and it was subsequently taken down by the blog it was submitted to. It was determined that the reviewer was never a customer of ours, nor did they have proof they ever contacted us. They also mentioned in their review how wonderful our competitor was and that everyone should go to them instead. OUCH!

Because no one can say it better than Country Living Magazine
10 Things Wedding Guests Absolutely Hate
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Favors
     Our momma's and momma's friends all had them. We fondly remember opening the sweet little treats, as if they were our own personal gifts. The trend seems to be making a comeback in the form of homemade and organic.  This translates into costly.  "Gifting" your guests, is not just an added expense, it is an added chore. Don't get us wrong, we ADORE favors, done tastefully and of course if the budget allows.

Unnecessary Decor
       How many candles and little trinkets do you really need on the tables to  make it really pretty and uniquely yours? Surprisingly not as much as you're told... or should I say...up sold? 

RSVP Cards
       Include a phone number, email or evite. Designate someone from your bridal party or your planner to receive the electronic rsvps and calls. The paper trail is not necessarily worth the additional cost. Especially since we have all this technology at our fingertips.

Save The Dates
       Ditto on the evites for this one.

Menus
       A nice touch in lieu, would be to have the chef give you a quick table side presentation on his wonderful meal. It's interactive and may cost you a lot less than the printed pretties. 
       If you DO have the means to add this to your wedding collection

Programs
        Let it flow! Personally, I don't like programs. Your guests could become anxious with with expectation if something is out of order or not on time. You could become a slave to a script that almost never goes off without a hitch. 

Rehearsal Lunch/Dinner
         Sure you need practice, we understand. A big hoopla is not the way to go. Spend the money on your big day. Your wedding party and compulsory staff need be present. 
          Keep it informal. Hit a trendy sandwich shop and go Dutch. Even if you want to pay for everyone, it still won't cost you as much as another event. 

Venue
        Get the right size space. Don't go big and then struggle to make it intimate. Sure you LOVE that one location and have always dreamed of having your wedding there, but with a smaller guest list it will put a strain on the budget and force you to add decor items and details you wouldn't need with the right size venue

Signature Drinks
        His and Her special cocktails are the rage. A good chocolate martini is not only expensive but doesn't go a long way. I'm salivating just thinking about it! If I were at your wedding, you could pay me over $200 to drink up all that Godiva chocolate, multiply that by 50-60 people. Ouch. 

Small Cake-Big Dessert Table
         Not so new idea, great savings. With a smaller cake you can opt for a prettier design without the price tag. Your caterer usually has a dessert selection your guests will love. Cupcakes are also a nice alternative to cake slices.